Driver’s Guide

View Your Turn in the Check-in Queue

Dear Driver,

This page has been designed to familiarize you with the safety regulations, entry and exit procedures, and safety requirements at the terminal. Please review the guidelines and necessary forms before entering to ensure that your loading and unloading process is carried out safely and efficiently. By following these instructions, you can have a smooth and pleasant experience at Exir Chemical Terminal.

Driver Experiences at Exir Chemical Terminal

Stories from Exir Shimi drivers about the challenges, opportunities, and work standards at Exir Shimi Terminal.

Upon Arrival at the Terminal

Upon arrival at Exir Chemical Terminal, and after ensuring that the necessary customs and inspection procedures for unloading/loading your tanker have been completed, please proceed to the security checkpoint at the terminal entrance with your required documents, including:

Submitting these documents is mandatory for registration in the queue management system.

Please collect, read, and sign the Driver Safety Commitment Form from the Security Unit. If you have any questions regarding any section of the form, the Security and Safety Unit staff are available to assist you.

You can download the Safety Commitment Form in 📥 PDF format.

To maintain order and security within the terminal, including for employees and drivers, a monitoring and violation recording system is in place. Violations may be recorded through intelligent CCTV cameras or reports from authorized personnel.

Negative points will be registered in the system for any of the following violations:

Individuals committing violations may face penalties, including delays in scheduling for a set period or permanent denial of services in this or future visits.

Our staff is committed to providing the best possible service to drivers. If you encounter any issues in this regard, you may report them to terminal management or security or notify us through our online feedback system.

Insulting or engaging in physical altercations with terminal staff is strictly unacceptable. In such cases, the offending individual will be denied service, and legal action may be pursued if necessary.

If any damage occurs to equipment or facilities due to driver negligence or a tanker malfunction, the loading/unloading operation will be halted, and the damages must be compensated before proceeding.

Entry Scheduling

Entry scheduling for drivers is conducted fairly based on the time of document submission to the security unit or, if an alternative queue system is in place (e.g., a queue number on the loading permit), according to that system.

The queue system operates without discrimination based on ethnicity, nationality, extra payments, personal relationships, or any similar factors.

Your turn will be notified via SMS, so please ensure that your mobile phone number is correctly registered with the security staff.

Important Notice:

Incoming tankers at the terminal carry different types of goods and are assigned to different storage tanks. Therefore, a tanker that arrives after you may be allowed entry earlier if its designated tank is available while yours is full, or if the corresponding unloading/loading station is occupied.

Despite these explanations, if you believe your entry has been unfairly delayed, you can check your SMS notifications, use the online information system, or inquire with the security unit for the latest status. If an issue persists, you may report it to the security unit or submit feedback via the company’s online survey system.

Entry

Upon entering the terminal, you must hand over prohibited fire-hazardous items such as mobile phones, lighters, matches, portable gas cylinders, and any other flammable objects to the security unit. These items will be stored in a designated box under your name and returned to you upon exit.

To enhance the speed and accuracy of our services, a numbered RFID card will be provided to you upon entering the terminal. Please take good care of this card, as it is required for all procedures within the terminal, including weighing, unloading, loading, and more. In case of loss, a replacement fee of 5,000,000 IRR will be charged. Please ensure that your card is not exchanged or mixed up with another driver’s card.”

Weighing

If prior arrangements have been made with the cargo owner, your customs weighing can be conducted at the terminal weighbridge instead of the Special Economic Zone weighbridge. This will eliminate the need to queue at the customs weighbridge upon entry and exit. Please contact the security unit for further details about your status.

All operations, including customs weighing, are completely free of charge for drivers at Exir Chemical Terminal. Please refrain from offering any payments under any circumstances, such as tips or holiday gifts.

If any payment is observed, both the payer and the recipient will face disciplinary action.

Emergencies

Please report any accident and violation to the terminal authorities. In case of declaring an emergency, act calmly in accordance with the instructions of the terminal authorities.

How to use the RFID card for weighing operations and display the weighing information to the driver in real time

Exit

Before leaving the terminal, please remember the following:

✅ Collect your personal belongings that you handed over to the security unit upon entry.

✅ Return your RFID card to the security unit.

✅ Obtain a copy of your weighbridge receipt and keep it as proof. If you do not receive the weighbridge receipt, your exit may not be properly recorded, which could cause administrative issues for your road travel, customs clearance, and future terminal visits.

✅ You will receive a survey link via SMS or by scanning the barcode on the weighbridge receipt. Please use this to share your feedback on the services received and report any issues.

View your turn in the check-in queue